H Merci HRMS

Refunds & Cancellations

How subscription cancellations and refunds work.

Last updated: 02 Jul 2026

This policy explains how you can cancel your Merci HRMS subscription and the circumstances under which refunds are provided. It forms part of our Terms & Conditions.

1. Free trial

New customers can evaluate Merci HRMS at no cost during the trial period. No payment is taken during the trial, and you may stop at any time without charge.

2. Cancelling your subscription

  • You may cancel your subscription at any time by writing to support@merciglobal.com or from your account billing section.
  • On cancellation, your plan remains active until the end of the current billing period; it simply does not renew.
  • Access to add new employees or run new payroll may be limited once a plan lapses.

3. Refund eligibility

  • Monthly plans: Fees already paid for the current month are non-refundable, as the Service has been made available for that period.
  • Annual plans: If you cancel within 7 days of the initial purchase and have not run payroll or processed statutory data, you may request a full refund. After 7 days, refunds are prorated for complete, unused months at our discretion.
  • Duplicate or erroneous charges are refunded in full once verified.

4. Non-refundable items

One-time setup, data-migration, custom-integration and onboarding-assistance fees are non-refundable once the work has commenced.

5. How to request a refund

Email support@merciglobal.com from your registered address with your account/company name and the reason for the request. We aim to acknowledge requests within 2 business days.

6. Refund processing

Approved refunds are processed to the original payment method within 7–10 business days. Timelines for the amount to reflect depend on your bank or card issuer. Refunds are made net of any applicable transaction charges and taxes already remitted.

7. Data after cancellation

You may export your data for a reasonable period after cancellation. Following that window, data may be permanently deleted in line with our Privacy Policy. Please retain your own copies of payslips, challans and statutory records as required by law.

8. Contact

For any billing question, reach us at support@merciglobal.com or via our contact page.